… but still no bloody router.

Honestly, TalkTalk are the most un-customer-friendly company that I have ever come across.  As I’ve explained in previous posts (zzzzzz …), my broadband was supposed to be up and running by 10th July.  The line was installed, but the wireless router TalkTalk were supposed to send did not arrive.

Since then I’ve had endless conversations with TalkTalk staff all over the world (Delhi, Mumbai, Cape Town, Dublin, Hull and Bangalore) to no avail. Each time it takes about 15 minutes to get through, and then I’m usually told that the router is on its way and that it will be with me in a few more days.

Although very polite and apologetic, the people I have spoken to have been no help whatsoever.  The lack of router has been blamed on:

- the one-day postal strike one month ago … although it’s not even being delivered by Royal Mail;

-me supposedly giving them the wrong address … although the billing department seem to have my correct details;

- an unspecified “technical fault”.

It’s been such a pain not being able to get on-line without going to the internet “café” (read sweaty back room of dingy newsagent’s) round the corner.  TalkTalk have offered compensation of £5 (!) for the inconveniece I have suffered, and I was also told that I would get “a nice surprise” through the post by way of apology once the bloody thing arrives.  (Are they taking the piss?)

Hopefully this will be resolved soon (probably gonna have to switch providers - more hassle).  In the meantime, hopefully this post will serve as a warning to anyone (like me) seduced by TalkTalk’s fluffy, cuddly advertising campaign.  BEWARE - TalkTalk are a load of charlatans who should be avoided at all costs!